Brent is a proven change agent providing a unique ability to deliver sustainable solutions by integrating his extensive Andersen consulting experience with his extensive provider experience gained during his tenure with Emory Healthcare. Through these experiences, Brent remained driven to innovate a new science that employs unique methodologies to drive access operations; therefore, in September 2012, Brent founded Access Advisors to partner with health systems interested in transforming their access operations.
Brent’s unique perspective as an independent consultant derives from the following experience:
Brent Bizwell was the Director of Operations for Emory Healthcare, a nationally acclaimed health system in Atlanta, GA. Brent was a key leader whose responsibilities included transforming the patient and family experience through improving patient access, consolidating and optimizing Emory’s call centers, and innovating new tools to expand provider capacity and appointment utilization. Brent was able to achieve ambitious goals, including adding an additional 18,000 provider minutes per month into appointment schedules, and successfully consolidating over 190 call center agents across 30 departments. Brent also directed one of the Four Pillars of Ambulatory Care, which is a governance structure focused on transforming operations in an academic healthcare setting through intentional design and standardization of clinical services. In addition, Brent served on the Clinic Executive Group, which is responsible for The Emory Clinic’s executive decisions. Brent was also a leader in Emory’s Patient Financial Services department, focusing on revenue cycle improvement strategies, and playing a key role in the Four Pillars of Revenue Cycle Redesign.
Andersen Healthcare Consulting
Prior to his tenure at Emory Healthcare, Brent was a senior manager with Andersen Healthcare Consulting advising numerous high profile clients including: Duke University Health System, Geisinger Health System, HCA Healthcare, Mount Sinai Medical Centers, New York University Hospital, Vanderbilt University Medical Center, among others.
Brent frequently presents at national conferences and advises numerous health systems each year on access strategy and operations. He is also a frequent guest lecturer at Emory’s Rollins School of Public Health. In addition, Brent was a special contributor to “It’s Your Call: Mastering the Telephones in Your Medical Practice, Woodcock & Walker Keegan, MGMA, 2013.
Brent received his Bachelors in Health Information Management, and in 2006 acquired his Master’s in Business Administration from Emory Goizueta Business School. He also attended the Executive International Business Program at ESADE Business School in Barcelona, Spain.